About two years ago, I noticed the glass shelf above the pull-out deli bin was growing a weird brown gunk where the glass meets the frame that goes around the glass shelf. We tried to find a way to take the glass away from the framing, but could not. Just last week I noticed the very top shelf in the refer was doing the same thing. I called our local appliance store where we bought all our appliances for the kitchen remodel. They told me the shelves were only under warranty for one year, and new ones were $100.00. I would not settle for this treatment (refer was purchased in 1999) so I called Sub-Zero and told them my story and how upset I was because my refer looked really bad when I opened the door and how I was embarrassed if company opened it. Well, I was told they were sending me two new complimentary shelves!
I was wished a Happy Thanksgiving!
Considering how old the refer is, I call this excellent customer service. I will gladly buy from this company again and will not hesitate to tell my friends to do the same. We've had other issues with the refer over the years and they have always come through for us.